Shopping on Amazon is changing – and not necessarily for the better

Have you had any problems with buying stuff from Amazon recently? It has become a shop front for all kinds of weird sellers. Perhaps the item is not what you ordered, perhaps the delivery was late (or not at all). Was it easy to choose or use a delivery location – an address, a locker or drop-off point? Did you get any joy with a complaint? This Thursday, March 27th we will discuss problems we’ve had with Amazon, how we dealt with them and what lessons we’ve learned.